GlobeIce/Contact

Contact GlobeIce

GlobeIce is built as a governed hockey platform, so the fastest way to get help is to route your issue into the right workflow. Use the paths below for corrections, onboarding, safety, policy questions, and public data issues.

GlobeIce should make it clear where each kind of request belongs. Dedicated inbox publishing can still expand later, but launch users should already be able to route corrections, onboarding, trust, and policy issues into the right lane.

7 routing lanes3 priority levelsGoverned intakeTrust-aware supportBilling topic activeFederation and League

Contribute Register Organization Pricing Privacy Terms Legal

Billing Route

Plan fit, checkout readiness, or subscription support

Billing contact should move into the same launch-ready commercial model as pricing, account creation, organization onboarding, and admin billing intake. Pick the route that matches the current step.

Federation and League

From EUR 399 per month - Govern countries, leagues, clubs, competitions, source coverage, and official operating lanes.

Support routing profile: Federation, league, and enterprise support

INFO: sales assisted

Audience: organizationSales-assisted enterprise lanesupport-segment: federationsupport-segment: leaguesupport-segment: enterprise

Compare plans

Use pricing when the customer is still choosing free, paid individual, club, organization, federation, or league posture.

Open pricing

Create account with intent

Use account creation when the plan should follow the customer into HockeyOS or checkout after authentication.

Create account

Organization buying lane

Use organization onboarding when the buyer is a club, academy, arena, league, federation, or governed hockey operator.

Data corrections and source submissionsUse GlobeIce contribution flows when a club, arena, player, league, or public fact is wrong, missing, duplicated, or needs stronger sourcing.Open Contribute

Organization onboardingRegister clubs, federations, arenas, academies, or service organizations that want an official GlobeIce presence or OS workspace.Register Organization

Billing, plan fit, and checkout readinessUse pricing and billing routes when the question is about free vs paid accounts, organization buying intent, checkout readiness, invoices, or subscription support.Open Pricing

Jobs and hiringUse the jobs surface for recruiting, reporting suspicious postings, or reviewing the public hiring layer around hockey operations.Open Jobs

Marketplace safety and listing issuesUse the marketplace route for second hand hockey equipment, listing review, trust questions, or suspicious commerce activity.Open Marketplace

Legal, privacy, and policy routingUse the policy pages below when your question is about privacy, terms, rights, cookies, moderation posture, or governance expectations.Open Privacy

Public discovery and canon contextUse public search, world, history, rules, and sources when you need context before reporting an issue or onboarding a new entity.Open Search

Routing Posture

Where requests should go next

Contact on GlobeIce should route people into the correct governed lane fast. These paths help separate policy reading, corrections, onboarding, and trust work.

Contribute and corrections

Open Contribute when the request is really a correction, source improvement, or public data handoff into GlobeIce governance.

Contribute

Organization onboarding

Open Register Organization when the real request is an official page, a workspace, or a governed organization launch inside GlobeIce.

Billing and checkout support

Open Pricing when the real request is plan fit, paid launch readiness, checkout gating, invoices, or subscription support.

Pricing

Trust and source questions

Open Sources when the next step is not support, but deciding what should count as official, trusted, or properly anchored in the public graph.

Sources

Policy reading first

Open Legal, Privacy, or Terms first when the issue still needs policy context before it can be routed into a live support or governance lane.

Legal

How To Reach Us Well

What helps GlobeIce process requests quickly

GlobeIce routes many requests into governance, moderation, intake, and editorial systems. Good context makes the difference between a fast correction and a slow manual chase.

What to include

Include direct links, ids, screenshots, and source references whenever possible.
If the issue touches a specific player, club, arena, league, federation, or tournament, include the exact GlobeIce page URL.
If the issue is urgent because of fraud, impersonation, rights, or harmful misinformation, say so explicitly in the first line.
Use the most relevant GlobeIce route below so the request lands in the right governance lane instead of a generic inbox.

Response priorities

Critical

Impersonation, rights issues, harmful or fraudulent listings, safety concerns, or clearly damaging public inaccuracies.

High

Incorrect canon for clubs, federations, players, arenas, schedules, standings, or editorial attribution that affects trust.

Standard

Onboarding interest, feature feedback, partnerships, Academy questions, and general GlobeIce navigation or product guidance.

GlobeIce contact model

GlobeIce is not just a brochure site. A correction may need editorial review. A new club may need onboarding. A billing issue may need admin governance. A billing issue may need checkout-readiness context, entitlement review, or subscription support. A suspicious marketplace listing may need moderation. This page is therefore designed as a routing layer, not a dead-end generic contact form.

If you need policy context before submitting something, read Privacy and Terms first.