Player
Players and guardians
Find teams, schedules, documents, development plans, and public profile context without needing to understand admin workflows first.
GlobeIceHelp Center
How can GlobeIce help?
Search first, then route the request into the right hockey lane: public discovery, HockeyOS workspace support, organization onboarding, corrections, or trust and policy.
OK: public discovery liveINFO: HockeyOS workspace guideWARN: paid checkout gated until launch-readyWARN: SSO integrations planned
Help center operating model
Search, role paths, service status, idea portal, roadmap, and request creation
Launch support should feel like a routed hockey front desk: help search first, then the right role path, status page, idea lane, roadmap context, or ticket-style contact request.
Search firstINFO: search route
Start with one search across login, arenas, teams, documents, schedules, billing, and source corrections before opening a request.
Use help searchChoose role pathOK: role paths
Players and guardians, coaches and staff, and club or federation admins should see different next steps without learning admin terminology.
Open HockeyOSCheck platform postureOK: status route
Use Service Status when the question is availability, paid-launch readiness, SSO posture, source coverage, or operator launch gates.
Service statusCreate requestWARN: evidence needed
Use Contact when the user needs a ticket-style request with direct links, affected hockey entity, screenshots, source links, and urgency.
Create requestCoach
Coaches and team staff
Use HockeyOS for team operations, practice planning, attendance, documents, tasks, and matchday coordination.
Admin
Club and federation admins
Manage organization setup, members, arenas, source coverage, public readiness, governance, and launch pipelines.
Common help categories
Each card routes to a real GlobeIce surface so launch users do not hit a dead-end support page.
Account and login
Use Google or magic link sign-in. Organization SSO and federation identity routes are planned as governed launch integrations.
Open loginPublic hockey data
Search countries, leagues, clubs, teams, players, arenas, matches, standings, history, rules, sources, and transfers.
Search GlobeIceHockeyOS workspace
Open personal and organization workspaces for calendar, documents, communications, tasks, arenas, team ops, and admin.
Open HockeyOSBilling and checkout
Compare free, paid personal, club, organization, and federation paths, then check whether paid checkout is launch-ready or still gated.
Billing supportCorrections and source help
Send missing or incorrect facts into contribution and governance flows with links, screenshots, and source references.
ContributeIdea portal
Route feature ideas, data improvements, organization workspace requests, and roadmap feedback into the right governed lane.
Open ideas